GENERAL

Who are Top Dog Apparel?

Top Dog Apparel is a small, family run business launched in early 2014 by dog enthusiasts. We offer a uniquely selected and independently designed range of puppy and dog clothing, accessories, beds, carriers, grooming equipment and just about everything else to make sure your furry best friend is as happy as can be. A dog boutique, if you like.

Where are you based?

Manchester

Do you have a shop I can visit?

We don’t currently have a physical shop you can visit, we are online only at the moment. Never say never though!

 

WEBSITE

I can’t seem to add items to my basket?

To ensure you get the best possible user experience when using our website we always advise our customers to clear their cache beforehand and ensure that cookies are enabled for use with our website. If the problem persists once you have tried our tips please contact us and we will be happy to help.

I need to speak with Top Dog Apparel regarding some items shown on the website?

No problem! we are happy to help with any queries you may have, please send us an email and we will endeavour to respond within 24 hours info@topdogapparel.co.uk

How to a find a particular item I am looking for?

If you are trying to find a certain item you can use our ‘search’ link which is located at the top of the webpage.

 

PRODUCTS

Why do I need to measure my dog?

Before placing an order we always advise that you measure your dog and check the measurements for each individual item that you select. We stock items from various brands which all carry different sizes and measurements.

How do I measure my dog?

To find the correct way to measure your dog please visit one of our product pages and click on the ‘How To Measure’ icon which is situation to the right of the product image. This will show you the correct way to measure your dog. To view specific product size measurements please click on the ‘Size’ tab.

Can I wash my garments?

Yes clothing items are machine washable at 30 degrees, we do advise to hand wash any delicate items.

 

PAYMENTS

What methods of payment are accepted by Top Dog Apparel?

All payments are taken through PayPal. PayPal accept all major cards (American Express, Visa, Visa Electron, Maestro / Switch, MasterCard and Solo).

 

REGISTERING

Do I need to register to order products?

Yes you will need to register with Top Dog Apparel to shop on the website; we ask you to do this so you can view your orders and keep track of them.

If I register will you pass my details onto any other companies?

No we will never pass your details onto any third parties.

If I register will I automatically receive marketing emails from you?

You may receive a newsletter from time to time showing you new our products/ ranges we have in stock, however we will never pass your email address onto any third party companies. If you would like to opt out of the mailing list, just send us an email info@topdogapparel.co.uk

 

DELIVERY

Please visit our delivery page here for time scales and pricing.

 

RETURNS & REFUNDS

To return or refund an item please visit out returns and refunds page here.